Headphone won't hold a charge? Read this. 

Note: Be sure to use the earpiece with the volume controls on top (right ear).  When plugged in, you should see the indicator light lit up (red box), and be able to push in the power/MFB button (green box) on the side of the earpiece.




Before troubleshooting, be sure the headset has been plugged in for at least an hour, and then review the tests below after unplugging from the charging cable.


The headset is not blinking or have a blue light

The headset doesn't have power. Put the right earphone in your ear and press the power button on until you hear "power on", then look at the LED lights to match them to the descriptions below. 



Headset did not power up and isn't blinking


The headset appears to have failed.  Please create a new support ticket with details about the issue, and what you tried.


Headset is blinking red-blue when you unplug the cable


Headset is in "pairing mode".  It's looking to connect to a Bluetooth device.  Please review instructions on how to pair the Fluid Running headset.


Headset light is blue already


This means that it is paired with your phone and you should see "H2Go" in the list of available Bluetooth devices.  You may need to select it in order to connect and stream to it.  If that doesn't work, please follow the steps below.


1) make sure both your phone and headset are fully charged.
2) turn off your headset if it isn’t already.
3) go to the Bluetooth settings on your phone and under devices look for H2Go.
4) select H2Go and select ‘forget this device’
5) now turn on your headset and it should blink red-blue which means it’s in pairing mode.
6) go to the Bluetooth settings on your phone and you should see a new H2Go device.
7) select it and connect to it. Your headset should now blink blue only.